Bosanski / srpski — Read this page in Bosnian/Serbian
Careers at Strategic Success Lab
Support and technical roles in Banja Luka
Strategic Success Lab builds managed support teams for technology and payments companies in Europe and the Americas. If you have experience in technical support, POS or terminal support, service desk, or customer operations, send us your CV. We will contact you when a matching role opens.
Not sure yet? Email us your questions first — no CV needed, no commitment. We answer every message: talent@strategicsuccesslab.com
Know someone who would fit?
What we look for
- 1+ years in technical support, service desk, customer support or payments operations
- Working English, used daily with customers
- German is a strong advantage and is reflected in pay
- Willingness to work shifts aligned to European or American business hours
- Experience with ticketing systems and SLA-based work
What we offer
- Permanent local employment with full benefits
- Work in English, or German, for international technology and payments clients
- A defined path: Agent → Senior Agent → Team Lead
- Paid training and ongoing coaching, not sink-or-swim onboarding
How the process works
- You submit your CV.
- We review and reply within five working days.
- A short screening call to confirm experience, English level and availability.
- We contact you when a client requirement matches your profile, and keep you updated while you are in our talent pool.
Send your CV
One screen. It takes about five minutes.
We keep CVs in our talent pool and contact people when a matching role opens. If nothing fits immediately we will tell you, and stay in touch rather than go quiet.
Have questions before you apply? Write to us at talent@strategicsuccesslab.com and we will get back to you within five working days. No CV needed and no commitment — it is fine to just ask.
Prefer email? You can also send your CV to talent@strategicsuccesslab.com instead of using the form.